Privacy Policy

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when making a reservation, registering for services, or contacting us. This may include:

• Name, address, phone number, and email address
• Payment information and billing details
• Identification documents as required by law
• Preferences for room type, amenities, and services
• Special requests or accessibility needs

Automatic Information

We may automatically collect certain information about your device and usage of our website, including:

• IP address, browser type, and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Processing and managing your hotel reservations
• Providing requested services and amenities
• Communicating with you about your stay
• Processing payments and preventing fraud
• Improving our services and website functionality
• Sending promotional materials (with your consent)
• Complying with legal obligations
• Ensuring the safety and security of guests and staff

3. Information Sharing

We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our hotel and website. These may include payment processors, booking platforms, and marketing services.

Legal Requirements

We may disclose your information when required by law, regulation, or legal process, or to protect the rights, property, or safety of our hotel, guests, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure storage of personal and payment information
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Staff training on privacy and security protocols

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Updates

You may request access to your personal information and request corrections or updates to ensure accuracy.

Marketing Communications

You can opt out of receiving promotional emails by following the unsubscribe instructions in the emails or contacting us directly.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. Types of cookies we use:

• Essential Cookies: Necessary for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and choices
• Marketing Cookies: Used to deliver relevant advertisements

You can manage your cookie preferences through your browser settings.

7. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

8. International Transfers

Magma Storm Lashon Hotel is located in Canada. If you are visiting from outside Canada, please note that your information may be transferred to, stored, and processed in Canada, where our servers are located and our central database is operated.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.